Knowledge Base

Why is 813-757-9172 a contact number on my bill?

Due to the size and complexity of the wastewater facility, the State mandates that the facility be staffed 24 hours a day, 7 days a week by State licensed operators. The other divisions of the City do not work this schedule; so the Operations Control Center fields calls from the Public after hours for Storm-water, Traffic, Streets Division; Sanitation Division; Utilities Maintenance Division; Parks and Recreation Division; and so on. The Operator on duty cannot respond to these calls, but has contact information for personnel “On-call” for these other divisions, and will try to assist the caller as they can! Utilities Operations Division can also be contacted at 813-757-9192 or 813-757-9191.
Updated 2/5/2021 9:22 AM
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